Salon Policy

At AMIENS SALON, we want each visit to feel like a peaceful break. To keep our schedule on track and give every guest great service, please read our First time Appointment Checklist and Salon Policies

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Securing Your Appointment

• To confirm your colour service, we require a 50% deposit. Deposits can be made via a secure payment link or in the salon when booking

• For quicker communication, book online anytime or email contact@amienssalon.com

• Your appointment is confirmed once payment is received

• You’ll receive a friendly reminder confirmation email or SMS 48 hours before your visit. If we can’t reach you, it’s your responsibility to remember your appointment time to avoid missed appointments, late arrivals, or cancellation fees.

Cancellation Policy

• Guests cancelling within 24 hours of their appointment are subject to a 50% cancellation fee for their scheduled service

• No-shows will be charged the full treatment price

• Future appointments may be placed on hold until any outstanding balance is settled

Rescheduling

• If you need to change your appointment, tell us as soon as you can. We’ll do our best to fit you in

• Changes made less than 24 hours before the appointment will be charged 50% of the treatment price, since we likely can’t rebook the slot

Same Day Appointments

• For same-day bookings, please provide at least 2 hours’ notice if you need to change or cancel your appointment. If you’re unable to make it, give us a call at 604-336-3202 or send an email to contact@amienssalon.com as soon as you know. Late cancellations and no-shows create gaps in our schedule that we can’t fill without advance notice. As a result, we may not be able to accommodate you for future appointments

Arriving on Time

• We want you to enjoy every moment of your treatment, so please arrive promptly

• If you’re more than 15 minutes late, we may need to adapt your treatment to fit the time available. You’ll still be charged for the time or treatment originally booked

Emergency Situations

• We understand that emergencies happen, and we will make reasonable accommodations when possible. Please reach out as soon as possible in such cases. Thank you for understanding, and we appreciate your cooperation

Fees

• We will be more than happy to discuss all fees in person

• All services are priced separately. Please ask for the total cost before your appointment

• Note that we are not able to extend credit for salon services (including post-dated checks)

Methods of Payment

• We accept online, on-site, over the phone, credit card, debit card or Apple Pay

• We are a cashless salon

Marketing Emails

• We may email you offers. Unsubscribe using the link at the bottom of any email

• We share your contact info with Squarespace so they can send these emails for us

Visitor Data For Customers

• Squarespace uses secure third-party processors (like Stripe, PayPal, or Squarespace Payments) to handle sensitive data, ensuring PCI-DSS compliance)

• When you purchase here, we collect personal information to process your order. We share it with Squarespace, our website host, such as:

  • Name

  • Billing and shipping address

  • Purchase details (e.g., shampoo size)

  • Phone number

Correction Service & Refund Policy

• We do not offer refunds

• At AMIENS, we prioritize delivering the best service tailored to your expectations. If, within one week of your service, you feel the result doesn't align with your agreed-upon consultation, please reach out.

• Any style change from the original consultation may result in additional charges

• Please bear in mind that achieving your desired look, especially transitioning from darker to lighter tones, may require more than one service

ECO-Fee Charge

• A $1 ECO-FEE is added to each service to recycle metals, plastics, and hair. This fee helps divert up to 95% of waste from landfills — materials other recyclers won't handle

Right to Refuse Service

• AMIENS reserves the right to refuse service to anyone demonstrating any aggressive or inappropriate behaviour to any other guest or member of our team

Shipping

Current shipping times and procedures are below. We deliver only within BC

All orders are sent via Canada Post shipping services, unless otherwise requested:

• Order Processing: 1~3 Business Days

• Order Ship Times: 

  • Regular Parcel - 2 business days

  • Expedited Parcel - 1 business day

  • Xpresspost - 1 business day

*For total ship time, please add order processing times in addition to ship times

If you have any questions, please feel free to call us directly at [604-336-3202]

Hours: 9 am-7 pm

Return for Hair Products

For hygiene and safety reasons, we cannot accept returns or exchanges on any opened or used shampoo, conditioner, styling products, or other personal care items. This includes products where the seal has been broken or the packaging has been opened.

If your product arrives damaged or defective, please contact us within [7/14] days of delivery with photos and your order number for a replacement or refund.

Unopened, unused products in original packaging may be returned within [14/30] days. Customer is responsible for return shipping.